We V.K. Packwell, supply the best products/accessories, so it never matters of returning of goods by customers.

Replacemnet is a scheme provided to serve the customers in case of Faulty/Damaged/defective product delivered.

General Rules for a Successful Replacement

• If any product found Faulty/Damaged/Incomplete Accessories Etc… Customers are advised to inform V.K. PACKWELL with all details, V.K. Packwell will check the nature of the complaint, if the complaint found genuine then V.K. Packwell will replace the said product/products to the customer.

• Customers are advised to Check/Assure No. of Cartons/Boxes/Bags (as per details shared by V.K. Packwell) to be verifying before receipt of delivery from Transporter/Logistic Supplier/Courier Persons. If a found shortage of cartons/bags/boxes do not receive delivery and inform to V.K. Packwell about the shortage of No. of cartons/boxes/bags etc… OR get the Short delivery certificate with mentioned all essential details from Transporter/Logistic Supplier/Courier Person and then take delivery of remaining articles.

• During open box deliveries, while accepting your order, if you received a different or a damaged product, do not accept delivery of the product. Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects.

• For products where the installation is provided by V.K. Packwell service partners, do not open the product packaging by yourself. V.K. Packwell authorized personnel shall help in unboxing and installation of the product.

• Any product-related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. A replacement will be provided only in cases where the service personnel opine that replacing the faulty/defective part will not resolve the issue.

• In certain cases where the seller is unable to process a replacement for any reason whatsoever, a replacement will be given.In case of returns where you would like item(s) to be returned which were unboxed/opened by user return option available for following reasons only.

Your product will be checked for the following conditions:

Category	Conditions
Correct Product	Name/ Image/ Serial No. / No. of Articles / Bar-code should match and MRP tag should be undetached and clearly visible.
Complete Product	All products with their accessories should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains, and non-tampered. (wherever applicable).
Undamaged Product	The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	The product’s original packaging/ box should be undamaged.

The replacement checking team will refuse to accept the replacement if any of the above conditions are not met.

The V.K. Packwell reserves all rights to accept or reject the return/replacement of products that are sold on rainpipe.com

Note: **Only replacement of the product will be entertained. (T&C Apply)